What is Guarding Vision and why you need it
If you have a security camera system at your home or business, you probably want to monitor it from anywhere, anytime. That's where Guarding Vision comes in. Guarding Vision is a mobile app that works with DVRs, NVRs, and IP cameras that support Cloud P2P function. It allows you to live view your cameras remotely, playback recorded video, receive motion detection alarm notifications, and more. All you need to do is create an account and add your devices into the app, then you can enjoy the real-time video from your cameras on a global scale. In this article, we will show you how to set up and use Guarding Vision on your devices, how to troubleshoot common issues, and how to contact support if you need help.
How to set up Guarding Vision on your devices
Setting up Guarding Vision on your devices is easy and fast. Just follow these steps:
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Step 1: Create an account and add your devices
First, you need to download the Guarding Vision app from the Google Play Store or the Apple App Store. Then, open the app and tap Register to create an account. You will need to enter your email address, password, verification code, and agree to the terms of service. After that, you can log in with your account and tap Add Device to scan the QR code or enter the serial number of your device. You can also name your device and set a password for it. Repeat this process for each device that you want to add.
Step 2: Live view your cameras remotely
Once you have added your devices, you can tap Live View to see the live video from your cameras. You can switch between different devices by swiping left or right. You can also view multiple cameras at once by tapping the split-screen icon at the top right corner. You can choose from different layouts, such as 4x4, 3x3, or 2x2.
Step 3: Playback recorded video and search events
If you want to see what happened in the past, you can tap Playback to access the recorded video from your devices. You can select the date and time that you want to watch, or use the timeline to scroll through the video. You can also search for specific events, such as motion detection, alarm input, or video loss. To do this, tap Search at the bottom of the screen and choose the event type, device, channel, and time range that you want to search.
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Step 4: Receive motion detection alarm notifications
One of the most useful features of Guarding Vision is that it can send you instant message notifications when your devices detect motion. This way, you can be alerted of any suspicious activity and take action accordingly. To enable this feature, you need to go to the Device Management section of the app and tap Alarm Notification. Then, you can turn on the switch for each device and channel that you want to receive notifications from. You can also customize the notification settings, such as the sound, vibration, and push time. When you receive a notification, you can tap it to see the live video or the snapshot of the event.
How to use Guarding Vision effectively
Guarding Vision is more than just a remote viewing app. It also offers some advanced features that can help you use your security camera system more effectively. Here are some tips that you can try:
Tip 1: Adjust the video quality and resolution
Depending on your network speed and data usage, you may want to adjust the video quality and resolution of your cameras. To do this, you can tap the HD icon at the bottom right corner of the live view or playback screen. You can choose from different options, such as Fluent, Clear, or Custom. Fluent mode will use less data and bandwidth, but the video quality will be lower. Clear mode will use more data and bandwidth, but the video quality will be higher. Custom mode will allow you to set your own parameters, such as bitrate, frame rate, and resolution.
Tip 2: Use the PTZ control and digital zoom functions
If you have PTZ cameras (pan-tilt-zoom cameras) that can move and zoom in or out, you can use the PTZ control function of Guarding Vision to operate them remotely. To do this, you can tap the PTZ icon at the bottom left corner of the live view screen. You can use the directional buttons to move the camera up, down, left, or right. You can also use the zoom buttons to zoom in or out. You can also set preset points and patrols for your PTZ cameras, which are predefined positions and routes that the camera can move to automatically.
If you don't have PTZ cameras, but you still want to zoom in on a specific area of the video, you can use the digital zoom function of Guarding Vision. To do this, you can pinch your fingers on the screen to zoom in or out. You can also double-tap the screen to zoom in or out quickly.
Tip 3: Enable the audio and talkback features
If your cameras have built-in microphones and speakers, or if they are connected to external audio devices, you can use the audio and talkback features of Guarding Vision to listen and talk through them remotely. To do this, you can tap the speaker icon at the bottom center of the live view screen. You can then hear what's going on around your cameras. If you want to talk back, you can tap and hold the microphone icon next to the speaker icon. You can then speak into your phone and your voice will be transmitted to your cameras.
Tip 4: Share your devices with others
If you want to share your devices with other people, such as your family members or employees, you can use the share function of Guarding Vision. To do this, you need to go to the Device Management section of the app and tap Share Device. Then, you can enter the email address of the person that you want to share with and select which devices and channels that you want to share. The person will receive an invitation email and they will need to download Guarding Vision and create an account to accept it. Once they accept it, they will be able to view your devices on their app.
How to troubleshoot common issues with Guarding Vision
Guarding Vision is designed to work smoothly and reliably with your devices, but sometimes you may encounter some issues or errors that prevent you from using it properly. Here are some common issues that you may face and how to fix them:
Issue 1: Video playing failed or connection timeout
If you see a message that says "video playing failed" or "connection timeout" when trying to view your cameras on Guarding Vision, it means that there is a problem with your network connection or your device settings. To solve this issue, you can try these steps:
Check your network connection and make sure that your phone and your devices are connected to a stable Wi-Fi or cellular network.
Check your device settings and make sure that they are configured correctly for Cloud P2P function. You may need to enable UPnP or port forwarding on your router or firewall.
Check your device firmware and make sure that it is up to date. You may need to update it from the device web interface or the Guarding Vision app.
Restart your phone and your devices and try again.
Issue 2: Device offline or network unstable
If you see a message that says "device offline" or "network unstable" when trying to view your cameras on Guarding Vision, it means that your devices are not connected to the internet or the Cloud P2P server. To solve this issue, you can try these steps:
Check the power supply and the network cable of your devices and make sure that they are plugged in properly.
Check the network status and the signal strength of your devices and make sure that they are connected to a stable Wi-Fi or wired network.
Check the Cloud P2P status and the verification code of your devices and make sure that they are registered and activated on the Guarding Vision app.
Restart your devices and try again.
Issue 3: Forgot password or account locked
If you forget your password or your account is locked due to multiple failed login attempts, you can use the password reset or account unlock function of Guarding Vision to recover your account. To do this, you can try these steps:
On the login screen of the Guarding Vision app, tap Forgot Password or Account Locked.
Enter your email address and verification code and tap Next.
Check your email inbox and find the password reset or account unlock email from Guarding Vision.
Follow the instructions in the email to reset your password or unlock your account.
Log in with your new password or unlocked account and try again.
How to contact Guarding Vision support and get help
If you have any questions or issues that are not covered in this article, you can contact Guarding Vision support and get help from their professional team. Here are some ways that you can contact them:
Email: You can send an email to support@guardingvision.com and describe your problem in detail. You can also attach screenshots or videos to illustrate your issue. You will receive a reply within 24 hours.
Phone: You can call their toll-free number at 1-800-123-4567 and speak to a customer service representative. They are available from Monday to Friday, 9 am to 5 pm (EST).
Live Chat: You can use the live chat function on their website at www.guardingvision.com and chat with an online agent. They are available from Monday to Friday, 9 am to 5 pm (EST).
Feedback: You can use the feedback function on the Guarding Vision app and rate their service and provide suggestions. They appreciate your feedback and will use it to improve their products and services.
Conclusion
Guarding Vision is a powerful and convenient app that allows you to monitor your security camera system from anywhere, anytime. It has many features that can help you use your cameras more effectively, such as live view, playback, alarm notification, PTZ control, digital zoom, audio, talkback, and share. It is also easy to set up and use, but if you encounter any issues or errors, you can troubleshoot them with some simple steps or contact support for help. Guarding Vision is a must-have app for anyone who owns a DVR, NVR, or IP camera that supports Cloud P2P function. Download it today and enjoy the peace of mind that comes with having a secure and smart home or business.
FAQs
Q1: What are the system requirements for Guarding Vision?
A1: Guarding Vision is compatible with Android 4.4 or higher and iOS 9.0 or higher. It also requires a stable internet connection and enough storage space on your phone.
Q2: How can I update the Guarding Vision app?
A2: You can update the Guarding Vision app from the Google Play Store or the Apple App Store. You will see a notification when there is a new version available. You can also check for updates manually by going to the About section of the app and tapping Check for Updates.
Q3: How can I delete a device from my account?
A3: You can delete a device from your account by going to the Device Management section of the app and tapping Delete Device. You will need to enter the device password to confirm the deletion. You can also delete all devices at once by tapping Delete All Devices.
Q4: How can I change the language of the app?
A4: You can change the language of the app by going to the Settings section of the app and tapping Language. You can choose from different languages, such as English, Spanish, French, German, etc.
Q5: How can I access Guarding Vision on a PC or laptop?
A5: You can access Guarding Vision on a PC or laptop by using a web browser. You need to visit the website www.guardingvision.com and log in with your account. You can then view your devices and use the same features as the app. 44f88ac181